Coeur d’Alene, Idaho – SQM Group

Coeur d’Alene, Idaho – SQM Group, a call center industry research firm, has expanded its operation with the opening of a new state-­‐of-­‐the-­‐art research call center in Coeur d’Alene, Idaho, with the capacity for up to 200 workstations. SQM is a leading North American call center industry Voice of the Customer research firm expert for measuring and improving organizations’ first call resolution (FCR) and customer satisfaction. SQM clients are Fortune 500 companies such as Blue Cross and Blue Shield, U.S. Bank, Office Max, Capital One and Marriott. To learn more, visit www.sqmgroup.com.